Privacy Policy
Your privacy matters to us. This policy explains how MAKEOLOGY collects, uses, and protects your personal data.
1. Who we are
MAKEOLOGY is an open-access workshop based in London, UK. We are the data controller for the personal information we collect through this website and our booking system. Contact: hello@makeology.co.uk
2. What data we collect
We collect the following personal data when you register your interest, make a booking, or interact with our services: • Name and email address • Phone number (optional, for interest registration) • Postal address (for booking records) • Booking details (machine, date, time) • Payment information (processed securely by Stripe — we do not store card details) • Communications you send us
3. How we use your data
We use your personal data to: • Process and manage your bookings • Send booking confirmations and management links • Respond to your enquiries • Send updates about MAKEOLOGY (only with your consent) • Comply with our legal obligations • Improve our services
4. Legal basis for processing
We process your data on the following legal bases: • Contract: to fulfil your booking and provide our services • Consent: for marketing communications and interest registration • Legitimate interests: to improve our services and prevent fraud
5. Data sharing
We do not sell your personal data. We may share it with: • Stripe (payment processing) • Resend (transactional email delivery) • Our hosting provider (Base44) All third parties are bound by data processing agreements and may only use your data as instructed by us.
6. Data retention
We retain your booking data for up to 7 years for financial and legal compliance. Interest registration data is retained for 2 years or until you request deletion. You may request deletion of your data at any time.
7. Your rights
Under UK GDPR, you have the right to: • Access your personal data • Correct inaccurate data • Request deletion of your data • Object to or restrict processing • Data portability • Withdraw consent at any time To exercise any of these rights, contact us at hello@makeology.co.uk.
8. Cookies
Our website uses essential cookies to operate. We do not use tracking or advertising cookies without your consent.
9. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on this page. Last updated: April 2025.
10. Contact & complaints
If you have any concerns about how we handle your data, please contact us at hello@makeology.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.